A Majestik standard of care

For Majestik Home Care, a leading provider of home care services in Northern Ireland, having reliable, empathic, and hardworking staff is a must. In an industry offering sustainable and rewarding careers; balanced with potentially long, unsociable hours and physically and emotionally demanding work, there’s a constant call for high quality applicants with a true appreciation of what working in care involves.

That’s where Majestik relies on Ingeus, and the care academies it hosts, to perfectly match the many transferrable skills of its participants on the Work & Wellbeing programme to Majestik vacancies. Interested participants are then invited to care academies, attended by Majestik and other care employers, to gain first-hand employer briefings on the roles available. The results speak for themselves: more than half of Majestik’s 30-strong workforce of care assistants are Ingeus recruits, with more needed and being put forward [currently for video interviews] daily.

“It’s a partnership that really works for us,” explains Majestik’s Care Manager, Sam Mullan. “I know that Ingeus does everything it can to find me the right applicants. They filter CVs and ensure people have genuine interest, confidence, and transferrable skills to offer, which saves me endless time. I am then happy to speak to interested participants on the phone or at academy days and give them a feel for a day in life of a care assistant. I’m passionate about what we do, and doing it well, which I think comes across. When I recognise that spark returned then I’m more than happy to give someone the chance they need to get back into work.”

Work and Wellbeing is delivered across Belfast, Lisburn, Bangor and Newtownards by Ingeus. It is financed by the Department for Communities’ Steps 2 Success programme and offers one-to-one employability support to long term unemployed jobseekers and people with health conditions.

Majestik provides care, assistance, and companionship to more than 70 service users, enabling them to live in their own homes for longer. Its ethos o f recruiting local people to reflect the communities it serves is a point of pride for Sam.

“I have confidence in the people Ingeus suggests, regardless of their background, qualifications or situation in life,” Sam continues. “We provide full in-house training so it’s attitude, enthusiasm, and a little realism that I really look for. I’m happy to offer the majority of Ingeus applicants jobs.”

Sam works with Ingeus employer account manager Tracey Fulton, who spent time with Majestik’s in-house trainer to understand herself the elements of a care assistant’s role. Ingeus’s services are free to employers, who are ordinarily invited to use its central Belfast offices and facilities for recruitment drives. Tracey and the team continue to support jobseekers placed into roles, and their new employers, to ensure a smooth transition to working life.

Sam concludes: “We’re clearly living in extraordinary times but my care staff have 100% stepped up to the challenge during the pandemic. I’m very proud of them and am working remotely with Ingeus to still fill vacancies. Applicants are keen to help in the current crisis and thanks to Ingeus understanding our business so well, I have confidence in who’s being put in front of me.”